GuideGoogle & Reviews

Saying Thank You for Five Stars Without "We Appreciate Your Feedback"

Good reviews often get the weakest replies: the same sentence pasted under every one. New guests spot it straight away.

Works with ChatGPT, Claude and Gemini, including the free versions.

The matching prompt in Prep List writes three variants that pick up a detail from the review, one of them with an invitation to come back. Every reply then sounds like a real person wrote it.

What you get

Three reply variants of 30 to 60 words
A variant that picks up a dish or experience
A variant that invites the guest back

What the result looks like

Example for a neighbourhood bistro, shortened

Review (5 stars): "Best fish pie in ages, and the waitress even brought a biscuit for our dog." Variant 1: Lucy insisted on the biscuit, she knows every dog on the street by name. And Tom makes the fish pie fresh every morning, with smoked haddock from the fishmonger down the road. So glad you both enjoyed it. Hannah Variant with an invitation: Thank you for such a lovely evening! From mid November our game menu is back, with venison from a local estate. We would love to see you both again. Hannah

Prompt 201 in Prep List

Thank You for Five Stars

In the app

The ready-made prompt is part of Prep List.

Already tailored to your restaurant, together with 499 more for reviews, menu, team, Instagram and events.

Get Prep List

Good to know

Replies are mostly read by future guests. Picking up a detail from the review shows a real person is answering and puts your strengths in front of readers again.

Pick up a dish or a person from the review. It puts your strengths in front of readers again.
Sign with a first name. It feels more personal than "The Team".
Reply to reviews without text too. One short sentence is enough.

Frequently asked questions

Do I really need to reply to positive reviews?

It is not compulsory, but it pays off. Replies show guests matter to you, and future guests read them.

Can I use the same reply everywhere?

Better not. Identical replies look automated. One personal detail makes all the difference.

Also worth reading

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